Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including information by which you may be personally identified. The types of information we collect depend on how you interact with our services and website. We may collect the following categories of information:

Personal Identification Information

We may collect personal identification information from users in a variety of ways, including but not limited to when users visit our website, fill out a contact form, subscribe to a newsletter, respond to a survey, and in connection with other activities, services, features, or resources we make available. Users may be asked for their name, email address, mailing address, phone number, company name, and job title. Users may visit our website anonymously, and we will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain website-related activities.

Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer or device, technical information about the means of connection to our website such as the operating system, Internet service provider utilized, IP address, referring and exit pages, date and time stamps, clickstream data, and other similar information. This information is aggregated and used to analyze trends, administer the site, track user movement around the site, and gather broad demographic information for aggregate use.

Technical and Usage Data

When you access our website, our servers automatically record information that your browser sends. This data may include your device IP address, browser type and version, operating system type and version, language preferences, referring URL, pages visited, time spent on pages, and the date and time of each visitor request. We use this information for operational purposes such as maintaining the quality of our service and providing general statistics regarding use of the website.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. A cookie is a small text file placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. We may use both session cookies which expire when you close your browser and persistent cookies which remain on your device for a set period. You can choose to accept or decline cookies through your browser settings. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Communication Data

When you contact us via email at reach@shibconsulting.hair, by phone at +1 (878) 887-8951, or through any contact form on our website, we collect the information you provide in your communication. This includes the content of your message, your contact details, and any attachments you may send. We use this information solely to respond to your inquiry and provide the services you have requested.

2. How We Collect Information

We collect information through the following methods and sources:

Direct Collection from Users

We collect information directly from you when you voluntarily provide it to us. This occurs when you fill out forms on our website, send us an email, call our office, subscribe to communications, request a consultation or quote, register for an account, participate in surveys, or otherwise communicate with us. The information you provide directly is the primary source of the personal data we process.

Automatic Collection via Technology

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns. This includes details of your visits to our website, traffic data, location data, logs, and other communication data and the resources that you access and use on the website. The technologies we use for this automatic data collection may include browser cookies, web beacons, and embedded scripts.

Third-Party Sources

We may receive information about you from third-party sources, such as business partners, analytics providers, advertising networks, search information providers, and publicly available databases. We take steps to ensure that such third parties are legally permitted to disclose your information to us and we use this information in accordance with this Privacy Policy.

3. How We Use Collected Information

SHIB CONSULTING, LLC collects and uses users' personal information for the following purposes:

• Service Delivery: To provide, operate, and maintain our website and services, including processing transactions, delivering consulting services, and managing client relationships.
• Customer Support: To respond to your inquiries, questions, and requests for information. This includes providing technical support, responding to service requests, and addressing any issues you may encounter.
• Personalization: To personalize user experience and to allow us to deliver the type of content and product offerings in which you are most interested. We may use information in the aggregate to understand how our users as a group use the services and resources provided on our website.
• Improvement of Services: To improve our website, services, and product offerings based on the information and feedback we receive from you. We continuously analyze usage data to enhance functionality, fix issues, and develop new features.
• Communications: To send periodic emails regarding your account, our services, company news, updates, and related product or service information. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
• Security and Fraud Prevention: To protect the security and integrity of our website, services, and business. This includes detecting, preventing, and responding to fraud, intellectual property infringement, violations of our terms of service, and other misuse of our services.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests. We may also use information to enforce our agreements, policies, and terms of service.
• Business Operations: To run and manage our business, including performing internal operations such as data analysis, testing, research, statistical purposes, and troubleshooting. This enables us to operate efficiently and make informed business decisions.

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.

Security Measures

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include encrypted data transmission using Secure Socket Layer (SSL) technology, encrypted data storage, access controls that limit who within our organization can access your data, regular security assessments and vulnerability testing, and employee training on data protection practices.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalize it so that you cannot be identified.

Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is one hundred percent secure. We cannot guarantee absolute security of your data and you acknowledge that you provide your personal information at your own risk. In the event that your personal information is compromised as a result of a breach of security, we will promptly notify those persons whose personal information has been compromised in accordance with applicable law.

5. Sharing Your Personal Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may share your information in the following limited circumstances:

Service Providers

We may employ third-party companies and individuals to facilitate our services, provide services on our behalf, perform website-related services, or assist us in analyzing how our website is used. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Transfers

If SHIB CONSULTING, LLC is involved in a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. In such cases, we will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of SHIB CONSULTING, LLC, prevent or investigate possible wrongdoing in connection with our services, protect the personal safety of users of the services or the public, or protect against legal liability.

6. Third-Party Websites

Users may find advertising or other content on our website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website's own terms and policies. We strongly encourage you to review the privacy policy of every site you visit.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal data that we hold. We may charge a small fee for this service in certain circumstances.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data under certain conditions. This is also known as the right to be forgotten.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization or directly to you under certain conditions.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the Contact Information section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Compliance with Legal Frameworks

SHIB CONSULTING, LLC is committed to complying with all applicable data protection laws and regulations. Our data practices are designed to meet or exceed the requirements of the following frameworks where applicable:

California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act. This includes the right to know what personal information we collect, use, disclose, and sell; the right to delete personal information held by us; the right to opt out of the sale of your personal information; and the right to non-discrimination for exercising your CCPA rights. We do not sell personal information as defined under the CCPA, and we have not sold personal information in the preceding twelve months.

General Data Protection Regulation (GDPR)

For users located in the European Economic Area (EEA), we process personal information in accordance with the General Data Protection Regulation. The legal bases for processing your personal data include your consent, the necessity for the performance of a contract with you, compliance with a legal obligation, and our legitimate interests in operating our business and providing our services. You have the right to lodge a complaint with a supervisory authority in your country of residence if you believe our processing of your personal data violates applicable law.

Children's Online Privacy Protection Act (COPPA)

Our website and services are not directed to children under the age of thirteen. We do not knowingly collect personal information from children under thirteen. If we become aware that a child under thirteen has provided us with personal information, we will take steps to delete such information from our files. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

SHIB CONSULTING, LLC has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

In the event of material changes to this Privacy Policy, we will notify you through a prominent notice on our website or by sending you an email at the email address we have on file for you. Your continued use of the website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

10. Your Acceptance of These Terms

By using this website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.